{"id":9648,"date":"2019-10-24T16:54:13","date_gmt":"2019-10-24T16:54:13","guid":{"rendered":"https:\/\/rosalstones.com\/?page_id=9648"},"modified":"2022-02-01T11:07:14","modified_gmt":"2022-02-01T11:07:14","slug":"claims","status":"publish","type":"page","link":"https:\/\/rosalstones.com\/en\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1572004322884{margin-top: 36px !important;margin-bottom: 36px !important;margin-left: 6px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1643713586939{padding-right: 10% !important;padding-left: 10% !important;background-color: rgba(189,156,139,0.06) !important;*background-color: rgb(189,156,139) !important;}&#8221;][vc_custom_heading text=&#8221;Complaint form&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_column_text]<\/p>\n<p style=\"font-weight: bold;\">In order to be able to implement the protocol through which we ensure a response from our incident department, we request that you fill in all the fields of the following form.<\/p>\n<p>[\/vc_column_text][vc_separator style=&#8221;double&#8221;]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f9647-o1\" lang=\"es-ES\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9648\/#wpcf7-f9647-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"9647\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9647-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label>Email address:*<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email cla-inci-text\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label>Name of the client or company claiming:<br \/>\n<span class=\"wpcf7-form-control-wrap client-claims\"><input type=\"text\" name=\"client-claims\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text cla-inci-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label>Date:*<br \/>\n    <span class=\"wpcf7-form-control-wrap date-931\"><input type=\"date\" name=\"date-931\" value=\"\" class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date cla-inci-text\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label>Quotation number P:*<br \/>\n    <span class=\"wpcf7-form-control-wrap text-859\"><input type=\"text\" name=\"text-859\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required cla-inci-text\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label>Name of the commercial agent who served you:*<br \/>\n    <span class=\"wpcf7-form-control-wrap text-862\"><input type=\"text\" name=\"text-862\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required cla-inci-text\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label>Date of receipt of the order:*<br \/>\n    <span class=\"wpcf7-form-control-wrap date-779\"><input type=\"date\" name=\"date-779\" value=\"\" class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date cla-inci-text\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label>Claim Type:* See the accepted types of claims according to our sales terms and conditions <a class=\"enlace_terminos\" href=\"https:\/\/rosalstones.com\/terminos-y-condiciones\/#terms-and-conditions\"><u>here<\/u><\/a><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap radio-942\"><span class=\"wpcf7-form-control wpcf7-radio\" id=\"ra-tipo-reclamacion\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-942\" value=\"Incidents in the transport of the goods (indicate the name of the company in the following question)\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Incidents in the transport of the goods (indicate the name of the company in the following question)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"radio-942\" value=\"Incidents related with size and the finish not corresponding to the order\" \/><span class=\"wpcf7-list-item-label\">Incidents related with size and the finish not corresponding to the order<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-942\" value=\"Another type of incident\" \/><span class=\"wpcf7-list-item-label\">Another type of incident<\/span><\/label><\/span><\/span><\/span><\/p>\n<p><label>Name of the carrier (in case of incident with transport):<br \/>\n<span class=\"wpcf7-form-control-wrap text-793\"><input type=\"text\" name=\"text-793\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text cla-inci-text\" aria-invalid=\"false\" \/><\/span><\/label><\/p>\n<p><label>Description of the claim:<br \/>\n<span class=\"wpcf7-form-control-wrap textarea-169\"><textarea name=\"textarea-169\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea cla-inci-text\" aria-invalid=\"false\"><\/textarea><\/span><\/label><\/p>\n<p><label>Attached documents:*<br \/>\n   <span class=\"wpcf7-form-control-wrap\" data-name=\"upload-file-590\"><input type=\"file\" size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-required=\"true\" aria-invalid=\"false\" multiple=\"multiple\" data-name=\"upload-file-590\" data-limit=\"20971520\" data-id=\"9647\" data-version=\"free version 1.3.6.7\" accept=\".\" \/><\/span><\/label><\/p>\n<p><span class=\"wpcf7-form-control-wrap acceptance-859\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-859\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">* I have read and accept the <a href=\"\/en\/legal\/\"><u><i>Legal Notice<\/u><\/i><\/a> and the <a href=\"\/en\/privacy-policy\/\"><u><i>Privacy Policy<\/u><\/i><\/a><\/span><\/label><\/span><\/span><\/span><\/p>\n<p><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" id=\"btn-enviar-inci\" \/><\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1572004322884{margin-top: 36px !important;margin-bottom: 36px !important;margin-left: 6px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1643713586939{padding-right: 10% !important;padding-left: 10% !important;background-color: rgba(189,156,139,0.06) !important;*background-color: rgb(189,156,139) !important;}&#8221;][vc_custom_heading text=&#8221;Complaint&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yst_prominent_words":[283,2986,1589,1149,2978,2984,2982,2004,282,1153,2985,1807,1156,281,2979,1768,1524],"_links":{"self":[{"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/pages\/9648"}],"collection":[{"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/comments?post=9648"}],"version-history":[{"count":3,"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/pages\/9648\/revisions"}],"predecessor-version":[{"id":13371,"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/pages\/9648\/revisions\/13371"}],"wp:attachment":[{"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/media?parent=9648"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/rosalstones.com\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=9648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}